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I work for an homeowners insurance company. Mortgage companies, agents, and other insureds who are not listed on the policy call to request information for one reason or another. I don’t release the information. Is there a law that prevents me from doing this? Of course, common sense tells me that unauthorized entities should not have access to the information. Thank you.
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August 22nd, 2010 at 7:38 am
Yes, there are Federal and State privacy laws in place.
http://www.bbbonline.org/UnderstandingPrivacy/library/fed_statePrivLaws.pdf
is a place to see them.
August 22nd, 2010 at 7:38 am
Shouldn’t you be asking your company’s legal counsel this question?
August 22nd, 2010 at 7:38 am
Privacy laws. The exact statute wording would vary state by state, but would say essentially the same thing. We give out information only to the named insured and lienholder/mortgagee currently listed on the policy. The agent listed on the policy has the right to all the info on the policy. Only the named insured can give permission to you to release information to another person, agent or mortgagee. Many mortgagees try to get their name listed on a policy before the closing date without permission of the named insured or make up a closing date for this. I take the information, without giving OUT any & call the named insured to verify. Sometimes a closing never happens, sometimes the closing is at a later date. Sometimes dealers call to change cars, which we cannot do without talking to our insured first. Also, no changes to a policy are made without the consent of a named insured.